Terms & Conditions

1. Introduction & Acceptance

Welcome to cl999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the cl999 website, mobile interface, and all associated services. By creating an account, making a deposit, or placing a bet, you confirm that you have read, understood, and accepted these terms in full.

cl999 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform following any changes constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it before each session if you have any concerns.

2. Eligibility & Account Registration

To register and use cl999, you must meet all of the following eligibility criteria without exception. Providing false information during registration is a serious breach of these terms and will result in immediate account suspension and forfeiture of any balances held.

• You must be at least 21 years of age at the time of registration. cl999 enforces a strict 21+ only policy.
• You must be a resident or legal visitor of a jurisdiction where online gambling is not prohibited by applicable law.
• You must register only one account per person. Multiple accounts, shared accounts, or duplicate registrations are strictly prohibited.
• You must provide accurate, current, and complete personal information during registration and keep it updated at all times.
• You must not be a self-excluded player or a person whose account has been previously suspended or permanently closed by cl999.

3. Account Security & Responsibility

You are solely responsible for maintaining the confidentiality of your cl999 account credentials, including your username and password. cl999 will never ask for your password via email, live chat, or phone. Any activity that occurs under your account — whether authorised by you or not — is your responsibility.

• Immediately notify cl999 customer support if you suspect any unauthorised access to your account.
• Do not share your login credentials with any third party, including family members or friends.
• Use a strong, unique password for your cl999 account. Avoid using the same password as other online services.
• cl999 employs SSL encryption and industry-standard security protocols to protect your data and transactions at all times.

4. Deposits & Withdrawals

cl999 supports a range of local payment methods tailored for Bangladeshi players. Accepted methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All monetary values are processed in Bangladeshi Taka (BDT), and transactions are displayed with the ৳ symbol.

Withdrawal requests are subject to identity verification (KYC) procedures. cl999 reserves the right to request supporting documents, including a government-issued photo ID and proof of payment method, before processing any withdrawal. Failure to provide satisfactory documentation may result in withdrawal delays or cancellation.

• Minimum deposit and withdrawal amounts are specified on the cashier page and are subject to change without prior notice.
• Withdrawals will only be processed to payment methods previously used for deposits on the same account, in line with anti-money-laundering (AML) requirements.
• cl999 does not charge transaction fees on standard deposits or withdrawals; however, your payment provider may apply independent charges. cl999 bears no liability for third-party fees.

5. Bonuses & Promotions

cl999 offers various bonuses and promotions to new and existing players, including welcome bonuses, free spins, reload bonuses, and special seasonal offers tied to events such as BPL, IPL, Eid, Durga Puja, and Pohela Boishakh. All bonuses are subject to specific wagering requirements and are governed by individual promotion terms that apply in addition to these general Terms & Conditions.

By claiming any bonus, you agree to the applicable wagering requirements attached to that offer. Bonuses may not be converted to cash until the stated rollover conditions have been fully met.

• Welcome bonuses are available to new registrants only and may not be claimed more than once per household, IP address, or device.
• cl999 reserves the right to withdraw, modify, or cancel any bonus offer at any time, with or without prior notice.
• Bonus abuse, collusion, or using multiple accounts to claim the same promotion will result in immediate account closure and forfeiture of all related winnings.
• Free spins are valid only for the specific games stated in the offer and expire after the period specified in the individual promotion terms.

6. Prohibited Activities

The following activities are strictly prohibited on the cl999 platform. Any user found to be in breach of these prohibitions will face immediate account suspension, permanent closure, and/or forfeiture of winnings and deposited funds, depending on the severity and nature of the violation.

• Using automated bots, scripts, or software to gain an unfair advantage in any game or betting market.
• Registering on behalf of another person, or allowing a third party to operate your account.
• Money laundering, match-fixing, or any form of fraudulent activity involving the platform.
• Exploiting software bugs, errors, or glitches to generate profit. Any winnings obtained through such exploitation will be voided.

7. Intellectual Property

All content published on the cl999 platform — including but not limited to the brand name, logo, design assets, game interfaces, text, graphics, software, and promotional materials — is the exclusive intellectual property of cl999 or its licensed content providers. Unauthorised reproduction, distribution, modification, or commercial exploitation of any part of this content is strictly prohibited.

You are granted a limited, non-exclusive, non-transferable licence to access and use the cl999 platform for personal entertainment purposes only. This licence does not extend to any commercial use, data mining, scraping, or reproduction of platform content.

8. Limitation of Liability

To the fullest extent permitted by applicable law, cl999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform. This includes, without limitation, loss of profits, data, goodwill, or other intangible losses.

• Temporary platform outages, maintenance windows, or technical errors that prevent access to games or services.
• Losses suffered as a result of a third-party payment provider failure or delay.
• Any decisions made by game RNG systems, which are independently certified for fairness and randomness.

9. Responsible Gaming Policy

cl999 is committed to promoting responsible gaming across Bangladesh. We provide a range of tools to help players maintain control over their gambling activity, including voluntary deposit limits, session time reminders, temporary cooling-off periods, and self-exclusion options. These tools are accessible from your account settings at any time.

This service is intended for adults aged 21 and above only. If you feel that gambling is negatively affecting your life or the lives of those around you, please contact our support team immediately. cl999 encourages all users to gamble responsibly, set personal limits, and take regular breaks. For additional support, we recommend speaking with a trusted adult or seeking professional help.

10. Account Suspension & Termination

cl999 reserves the right to suspend, restrict, or permanently close any user account at any time, with or without notice, if there is reasonable suspicion or confirmed evidence of a breach of these Terms & Conditions, fraudulent behaviour, AML violations, identity fraud, or any other conduct deemed harmful to the integrity of the platform or other users. In such cases, cl999 may withhold any funds associated with the account pending investigation. Where a breach is confirmed, all associated balances, bonuses, and winnings may be permanently forfeited. Players wishing to close their own account voluntarily may do so by contacting customer support directly.

11. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any dispute, claim, or controversy arising out of or relating to these terms or your use of the cl999 platform shall first be submitted to cl999's internal dispute resolution team. We are committed to resolving disputes fairly, transparently, and within a reasonable timeframe.

If a dispute cannot be resolved internally within a reasonable period, players may pursue resolution through other legally available channels. cl999 endeavours to handle all complaints professionally and in good faith, and expects the same standard of conduct from its users throughout any dispute process.

12. Contact & Support

If you have any questions, concerns, or feedback relating to these Terms & Conditions or your cl999 account, our customer support team is available around the clock to assist you. You can reach us via the contact details available on our platform. Our team is staffed by professionals familiar with the Bangladeshi market and can assist you in English. Response times may vary depending on query volume, but we aim to address all inquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).