Responsible Gaming at cl999

Our Commitment to Responsible Gaming

At cl999, responsible gaming is not just a policy — it is a core value that shapes every aspect of how we operate. We believe that gambling, when approached with the right mindset and clear boundaries, should be an entertaining pastime and nothing more. Our platform is built to give players full control over their experience.

We recognise that gambling can become problematic for a small number of people. Our responsibility is to provide tools, information, and direct support pathways so that every cl999 member can make informed decisions about how they play. From setting daily deposit limits in Bangladeshi Taka to activating a full self-exclusion period, we put the power in your hands.

Our support team is available around the clock to assist players across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh. Whether you need to pause your account, speak to someone about gambling habits, or simply want to understand your options, cl999 is here to help — no judgement, no pressure.

Our Player Protection Tools

Understanding Problem Gambling

Problem gambling is a condition in which an individual's gambling behaviour causes harm to themselves or those around them. It is recognised as a public health concern worldwide, and Bangladesh is no exception. If gambling stops being fun and starts feeling like a need or an escape, it is important to take notice and act early.

At cl999, we want every player to enjoy our cricket betting, slots, and live casino products in a healthy way. Gambling should always be a choice made freely with money you can afford to lose — never with money meant for rent, food, or family obligations. If you feel that the line is blurring, please reach out to us immediately.

Warning Signs to Watch For

• Spending more money or time gambling than you originally planned
• Chasing losses — continuing to gamble to recover money already lost
• Feeling restless, irritable, or anxious when trying to stop gambling
• Lying to family members about the extent of your gambling activity
• Using bKash, Nagad, or Rocket to fund gambling at the expense of essential bills
• Gambling to escape stress, depression, or personal problems rather than for entertainment

How to Gamble Responsibly

The following ground rules will help you keep gambling enjoyable and prevent it from escalating into something harmful. We recommend revisiting these guidelines regularly — especially during high-energy events like BPL, IPL, or T20 World Cup tournaments, when the excitement of cricket betting can be especially intense.

• Set a strict budget before each session and stop the moment you reach it — win or lose
• Treat gambling as entertainment, not as a source of income or a financial strategy
• Use cl999's deposit limits feature to cap how much you load into your account per week
• Take regular breaks — step away from the screen every hour and do something completely unrelated
• Never gamble when you are tired, emotionally upset, under the influence of alcohol, or under financial pressure
• Balance your gaming time with other hobbies, family time, work, and social activities in your community

Self-Exclusion and Cooling-Off Periods

If you feel that gambling has become difficult to control, cl999 offers a self-exclusion programme that allows you to block access to your account for a chosen period. During a self-exclusion period, you will not be able to log in, make deposits, or place bets. This is a powerful tool designed to give you the space you need to reassess your relationship with gambling.

For players who simply need a short pause rather than a full exclusion, a cooling-off period of 24 hours to 30 days can be applied instantly. Unlike self-exclusion, a cooling-off period ends automatically, and you may resume playing once the period expires. All activity during this period — including any pending bonuses or ongoing bets — is paused, not cancelled.

How to Request Self-Exclusion

1. Log in to your cl999 account and navigate to the Account Settings section
2. Select the Responsible Gaming tab and choose Self-Exclusion or Cooling-Off from the options
3. Choose the exclusion period that suits your needs and confirm your selection
4. Contact our support team at [email protected] if you need any assistance with the process

Protecting Underage Players

cl999 maintains a strict policy of zero tolerance for underage gambling. Our platform is designed exclusively for adults aged 21 and above. We implement robust age verification checks during registration to prevent minors from accessing our services — a responsibility we take extremely seriously in Bangladesh and everywhere we operate.

If you share a device with family members or children, we strongly encourage you to use device-level parental controls and to log out of your cl999 account after every session. Never share your account login credentials with anyone, and keep your password private to prevent accidental access by younger family members.

• Always log out of your cl999 account on shared smartphones, tablets, or computers
• Enable biometric or PIN lock on your mobile device so children cannot access your account app
• Use third-party parental control software such as Google Family Link to restrict gambling site access on shared devices

Support Resources and Getting Help

If you are concerned about your own gambling habits or those of a family member or friend, please do not wait until the situation becomes a crisis. Early intervention is always more effective, and there is never any shame in asking for help. Our support team at cl999 is trained to handle these conversations with complete discretion and without judgement.

Beyond our own support, we encourage players across Bangladesh to seek guidance from qualified mental health professionals or counselling services if gambling is affecting their daily life, relationships, or finances. Your mental well-being and financial stability are far more important than any game outcome.

Responsible Gaming — Common Questions